Terms & Conditions

Updated Terms and Conditions of 1301 Productions LLC

1301 Productions LLC is a web design and development company that offers various services such as graphic design, web development, SEO, and branding. As a client, it is important to understand the updated terms and conditions before hiring their services. Below are the essential points to consider:

  1. Right to Refuse Project and Increase Rates

1301 Productions LLC has the right to refuse any project for any reason. They also have the right to increase rates and pricing at any given time to align their prices with those of their competitors, correct previously undervalued services, and enhance the quality of their services.

  1. Payment

Payments are accepted through various modes such as PayPal, VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, DEBIT, CREDIT, or by check for returning clients only or cashier’s check. Once a payment or deposit is made, it is non-refundable. All setup fees are non-refundable as it is applied to costs immediately incurred in initiating services. If a project is canceled or postponed, all monies paid are retained by 1301 Productions LLC, and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. The remaining balance will be invoiced upon completion of the job.

  1. Additional Charges

Some things may fall outside the scope of a project in their package pricing, such as SEO services, graphics, and additional coding and customization of design or theme.

  1. Cancellation

Projects that are canceled at least 30 days before the start date may be rescheduled at the end of their queue. Cancellations made less than 30 days from the project start date result in the full loss of deposit and may be rescheduled only with payment of another deposit.

  1. Refunds

Due to the custom nature of their work, 1301 Productions LLC does not issue refunds for any reason.

  1. Project Timeline

They do not guarantee a completion date for any project. Most blog/web/graphic design projects can be completed in 7-14 business days. If you have a project deadline, please let them know in advance.

  1. Rush Jobs

If you need a project completed right away, they offer special “rush rates” where they can promise that your project would be moved to the front of the line and done within a 3-day time frame. You would be charged an additional $75.00 - $100, according to the complexity of the project.

  1. Design Process

The estimated time frame will be extended if it is difficult to contact you during the design process. They suggest that you provide additional means of contacting you such as Facebook, Twitter, Skype, etc. They will provide an estimated price breakdown; however, prices are subject to change.

  1. Logo Designs

1301 Productions LLC will provide 4 design concepts for you to choose from, and they provide high-resolution image files including .jpeg image files and .png image files. They can also provide Vector files for an additional $35 fee per design. They do not provide editable image files such as .psd or .ai. Each separate element of your graphic (s) can be provided in separate image files.

  1. Revisions/Concepts/Errors

1301 Productions LLC prices include 3 major revisions on the design of your choice. Each additional revision or new concept is $45. They do not create digital illustrations, so they cannot create custom illustrations/cartoons from scratch.

Website Copyright & Credit

  • Upon delivery, the copyright for the website design is transferred to you.

  • You may not alter the design without express permission from 1301 Productions.

  • If you remove any portion of the design, you must remove the complete design and use a new layout/design or theme.

  • You may not continue to use 1301 Productions provided concept as part of the design.

  • If you provide your photos or stock images, you are responsible for compliance with license/photography copyrights.

  • The 1301 Productions credit must be kept in the footer as long as you are using the design.

Communication

  • Email is the main means of communication.

  • Email correspondences are used as a reference when beginning to work on a project.

  • Responding to our questions promptly will allow your design to progress.

  • Failure to communicate with us about the design process for 72 hours will result in your project being placed on hold.

  • If you fail to provide the necessary files or information within 10 days, all payments will be forfeited, and the project will be canceled.

Phone Consults

  • Schedule phone consults via email or the contact us page on the website.

  • Availability is Monday through Friday between 8:00 am and 12:00 pm CST.

  • A one-hour consultation is $75, which also includes an optional training session.

  • You will still be required to fill out our contact us page located on the website.

Usernames & Passwords

  • You are responsible for supplying your usernames and passwords.

  • We will protect all usernames and passwords to the best of our ability.

  • We suggest writing them down for added protection.

Website Protection and Security

  • We attempt to bring you the highest quality service possible, but we cannot guarantee the integrity of any data stored or transmitted VIA the Internet or through our systems.

  • We are not liable for any claims of damage or loss caused by the loss of data, password compromises, or hacking of your website.

  • We offer maintenance packages to keep your site secure and protected, but we cannot make any guarantees.

  • Our hourly rate for website protection and security is $85 per hour.

Liability

  • We will not be held responsible for any loss, damage, or misplaced project assets, including third-party fonts, photos, or any supplied materials.

  • Our maximum liability under any circumstance shall not exceed the paid amounts related to the current project.

Please contact us for more information on pricing, to submit a project request, or if you have questions regarding these Terms and Conditions.